I. CHANGES

II. GENERAL USE

III. USING SITES AND THE WEBSITE'S SERVICES

IV. PASSWORD-PROTECTED AREAS OF THE WEBSITE

1. A working e-mail address;
2. Your first and last name; and,
3. A password.

V. PAYMENTS

VI. CANCELLATIONS, RETURNS, EXCHANGES, AND REFUNDS

VII. WHITE GLOVE SERVICE

1. Purchases must be paid in full or financing arrangements completed prior to scheduling delivery;
2. The White Glove Service fee is non-refundable;
3. The delivery date and time-frame will be arranged between you and the Delivery Agent and rescheduling is at their discretion;
4. If you need to reschedule, please do so at least 48 hours prior to the original delivery date. If you are unable to make satisfactory delivery arrangements within 10 days of purchase, a standard porch drop-off will be made but the White Glove Service fee will not be refunded;
5. Scheduling and delivery timeframes may be extended for delivery areas that are outside of Delivery Agents’ standard coverage areas (generally remote, rural, or far from population centers). In those cases, you will be notified accordingly;
6. An adult must attend and observe the delivery, assembly process, and haul-away process. Customers must confirm that someone over the age of 18 will be available to receive the delivery during the delivery time frame;
7. The Delivery Agents will maintain communication via text or phone to provide updates regarding the delivery time frame. Please respond accordingly so they can provide the efficient and convenient service that you expect;
8. The Delivery Agents may take before-and-after photographs to help resolve any potential claims related to the delivery. Copies may be requested by Customer and such photographs will be deleted once any potential delivery-related disputes are resolved;
9. If no one is home to receive your scheduled delivery, the original White Glove Service fee will be charged and your purchase will be left on the porch. Arrangements for assembly and setup may be made directly with the Delivery Agent for an additional fee;
10. Customers must confirm that packages will fit through door openings, elevators and stairways. Should your purchase (as packaged) not fit, a standard porch drop-off will be made, but the White Glove Service fee will not be refunded;
11. Our Delivery Agents will not move or handle your existing furniture. If you need assistance with existing furniture you should contract separately with a furniture-moving specialist prior to the delivery date in preparation of delivery;
12. The delivery area, including the path to the room where the bed will be set up as well as the room itself, must be clear of obstructions, children, pets, valuable or fragile items. Once the delivery area is set and packages placed there, it cannot be changed;
13. The driveway or adjacent street access must be clear of snow, vehicles, bicycles, or other obstacles to ensure a safe delivery experience for you and our Delivery Agents. If the delivery vehicle cannot reasonably access the property in a safe manner, the Delivery Agents may postpone or cancel the delivery;
14. Mattress removal is on a one-for-one basis, i.e. only one mattress will be removed for each one that is delivered. Our Delivery Agents reserve the right to refuse handling soiled, stained, or pest-infested mattresses, or those that show evidence of possible insect infestation;
15. Delivery Agents will not handle any electronics associated with your purchases beyond the simple plugging-in of an electrical cord into the nearest electrical outlet;
16. Deliveries above the second floor without sufficient elevator access may be subject to a delivery surcharge and must be disclosed and paid at the time of purchase fee that must be paid at the time of purchase. Deliveries requiring hoists or over balconies are not permitted;
17. Customer must confirm satisfactory delivery by signing the delivery receipt once the Delivery Agents are finished. Any damage to your home or property must be reported at the time of delivery, while the Delivery Agents are present. Point out any damage to the Delivery Agent and contact Siena’s Customer Success either by email at support@sienasleep.com or by phone at 1-844-973-4717 immediately. Photographs of the damage or relevant receipts may be requested; and,
18. Purchased items delivered to the Customer via White Glove Service that need to be reshipped, either due to warranty claim or product replacement, are not eligible for White Glove Service delivery unless the replacement product is able to be reshipped within seven (7) days of the original White Glove Service delivery date.

VIII. OFFER CODES

IX. ELECTRONIC COMMUNICATIONS

X. SIENA'S TEXT MESSAGE PROGRAM

X.A. Cancellation

X.B. Help

X.C. Customer Care

X.D. Contact

X.E. Dispute Resolution

XI. PRIVACY POLICY

XII. LINKS TO THIRD-PARTY SITES

XIII. SUBMISSIONS

1. You own all rights in your User Submissions (including, without limitation, all rights to the reproduction and display of your User Submissions) or, alternatively, you have acquired all necessary rights in your User Submissions to enable you to grant to us the rights in your User Submissions as described in these Terms;
2. You have paid and will pay in full all license fees, clearance fees, and other financial obligations, of any kind, arising from any use or commercial exploitation of your User Submissions;
3. Your User Submissions do not infringe the copyright, trademark, patent, trade secret, or other intellectual property rights, privacy rights, or any other legal or moral rights of any third party;
4. You voluntarily agree to waive all “moral rights” that you may have in your User Submission;
5. Any information contained in your User Submission is not known by you to be false, inaccurate, or misleading;
6. Your User Submission does not violate any law (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising);
7. Your User Submission is not, and may not reasonably be considered to be, defamatory, libelous, hateful, racially, ethnically, religiously, or otherwise biased or offensive, unlawfully threatening, or unlawfully harassing to any individual, partnership, or corporation, vulgar, pornographic, obscene, or invasive of another’s privacy;
8. You were not and will not be compensated or granted any consideration by any third party for submitting your User Submission;
9. Your User Submission does not incorporate materials from a third-party website, or addresses, email addresses, contact information, or phone numbers (other than your own);
10. Your User Submission does not contain any viruses, worms, spyware, adware, or other potentially damaging programs or files;
11. Your User Submission does not contain any information that you consider confidential, proprietary, or personal; and,
12. Your User Submission does not contain or constitute any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation.

1. Use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display your User Submissions (or any modification thereto), in whole or in part, in any format or medium now known or later developed;
2. Use (and permit others to use) your User Submission in any manner and for any purpose (including, without limitation, commercial purposes) that we deem appropriate in our sole discretion (including, without limitation, to incorporate your User Submission or any modification thereto, in whole or in part, into any technology, product, or service); and,
3. Display advertisements in connection with your User Submissions and to use your User Submissions for advertising and promotional purposes.

XIV. CUSTOMER PRODUCT REVIEW WEBSITE MODERATION POLICY

XIV.A. Review Moderation Guidelines

1. If the review is incomprehensible;
2. If the review includes obscene or vulgar language;
3. If the review includes harassment or threats of violence or harm;
4. If the review is unrelated to the review or use of the product purchased;
5. If the review includes inappropriate references to race, religion, gender, sexuality, or ethnicity;
6. If the review is false, misleading, or appears intended to direct customers to a competitive website or affiliate link;
7. If the review includes non-public, personal information such as emails, phone numbers, physical addresses, or other forms of contact information;
8. If, in the good faith judgment of the Ashley Digital Marketing team, the review is suspected to have been created by:

1. If, in the good faith judgment of the Ashley Digital Marketing team (and in our sole discretion), the review is deemed to be inappropriate or offensive for any other reason.

XIV.B. Violation(s) of the Guidelines

XIV.C. Uniform Application of Review Moderation Guidelines

XIV.D. "Verified" Status Reviews

1. A real person (and not a bot);
2. An actual consumer (and not a competitor); and,
3. Someone who actually purchased the product being reviewed.

XIV.E. Sorting & Filtering Reviews

XIV.F. Outreach & Solicitation

XV. UNAUTHORIZED ACTIVITIES

1. For any public or commercial purpose which includes use of this Website on another site or through a networked computer environment;
2. In a manner that modifies, publicly displays, publicly performs, reproduces or distributes any of this Website;
3. In a manner that violates any local, state, national, foreign, or international statute, regulation, rule, order, treaty, or other law;
4. To stalk, harass, or harm another individual;
5. To impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;
6. To interfere with or disrupt this Website or servers or networks connected to this Website;
7. To use any data mining, robots, or similar data gathering or extraction methods in connection with this Website; or,
8. Attempt to gain unauthorized access to any portion of this Website or any other accounts, computer systems, or networks connected to this Website, whether through hacking, password mining, or any other means.

XVI. PROPRIETARY RIGHTS

VII. DISCLAIMER OF WARRANTIES; LIMITED WARRANTY

XVIII. LIMITATION OF LIABILITY

XIX. LOCAL LAWS; EXPORT CONTROL

XX. FEEDBACK

XXII. CALIFORNIA CONSUMER NOTICE

XXIII. CONTACT US