Returns, refunds, exchanges, and cancellations policy
Contact Customer Care
To initiate a return, please call Customer Care at +1 (855) 913-1789 or contact us by e-mail at returns@sienasleep.com
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Return and Exchange Policy
You may cancel an order any time prior to processing. You may return any of your products for a full refund (not including fees for shipping and/or White Glove Service) subject to the terms and conditions for returns for each of our products.
Refunds will be issued in the form of the original payment. If you purchased a product using an Offer Code (as defined herein), the dollar value of the Offer Code will not be refunded or credited back if any or all products are returned.
Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges are processed as return and refund requests as described herein. After returning the product to be exchanged, you may place an order for the replacement product. You may only request one exchange. No refunds will be given for fees for shipping or for White Glove Service.
If you will to return any products you purchased from us, please contact Customer Service by simply calling us at +1 (855) 913-1789 or by email at returns@sienasleep.com. Once the products have been returned and if such products fulfill the terms and conditions herein, you will be refunded the entire amount paid for such products less (i) any offer code or other discounts, (ii) fees for shipping and (iii) fees for White Glove Services.
Below is a breakdown of the terms and conditions of the return and exchange policy per product category: These terms and conditions apply to product returns and/or exchanges as described, and no returns will be accepted if the products do not meet these conditions:
Siena Memory Foam Mattress
The return request for an opened mattress can be made no earlier than 30 days after delivery. The return request for an opened mattress must be made no later than 180 days after delivery. Unopened mattresses are eligible for return and refund after delivery. To return, products must be in a condition where we can donate them, with only normal wear and tear (in our sole discretion). Products must have been used only for its intended purpose. This includes using the product on an appropriate base, frame, or foundation. Environmental damage, such as mold, due to the misuse of the product in this way voids return eligibility. Mattresses that have not been opened within 90 days of delivery are considered misused and are ineligible for warranty claims and returns. You must submit all required information and documentation requested by our Customer Care team to complete your return within 30 days of your return and refund request. If you do not, the refund request must be re-submitted. Products shipped outside of the contiguous United States are not eligible for return.
Resident Pillow
You have 50 days after delivery to return your Siena’s pillow(s). To be eligible for a return, your Siena pillow(s) must be clean and undamaged (in our sole discretion).
The Siena Luxury Sateen Bed Sheet
Siena sheets may be returned within 50 days of delivery if the sheets are unopened and in their original packaging. Due to the nature of Siena sheets, all opened items are not eligible for returns or refund.
The Siena Mattress Protector
The Siena mattress protector may be returned within 50 days of delivery if the mattress protector is unopened and in its original packaging. Due to the nature of the Siena mattress protector, all opened items are not eligible for returns or refund.
The Siena Adjustable Bed Frame
The Siena adjustable base is eligible for return within 50 days of delivery. Additionally, your adjustable base has a 3-year manufacturer’s warranty.
The Siena Mattress Foundation
The Siena mattress foundation is eligible for return within 50 days of delivery. Additionally, your mattress foundation has a 3-year manufacturer’s warranty.